HubSpotUse cases

Custom cards for how your team works.

When your team needs more than HubSpot’s standard features, we build custom record cards and connect them to your other systems. These are cards we’ve built for clients.

A HubSpot referral record with our Room Selection card open: the resident needs high care, two rooms are free now, and each can be assigned with one click.
Room-selection card shown with demonstration data.
01

Practice system appointments, inside HubSpot

Specialist clinic

The gapThe front desk works in HubSpot, but appointments live in the practice management system. Staff switch screens to answer a simple question.

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What the card does
  • Shows upcoming and recent appointments on the contact record and in the help desk.
  • Books a new appointment from HubSpot: clinic, practitioner, appointment type and an available time.
  • Matches the contact to the right patient, with the fields that matched, and lets staff confirm, search or unlink.
Screenshot: Practice system appointments, inside HubSpot
02

Scheduling that follows the funding rules

Government-funded in-home support

The gapEach client has an approved number of hours a week, and every booking had to be checked against it by hand.

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What the card does
  • Shows each client’s weekly hours against their limit, and each service’s sessions as “3 of 12”.
  • Opens a scheduling calendar from the contact, deal or service record.
  • Turns a funding approval into bookable services, with renewals and reassessments done in bulk.
Screenshot: Scheduling that follows the funding rules
03

A case that moves on when the reports are in

Medical case management

The gapA case waits on specialist reports and imaging. The team tracked them in spreadsheets and moved deals by hand.

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What the card does
  • Lists the specialist reports and imaging each case needs, with what has arrived.
  • Tracks requests for information and their status in one table.
  • When the last report arrives, shows a clear banner and moves the deal to the next stage on its own.
Screenshot: A case that moves on when the reports are in
04

A learning platform connected to HubSpot

Online mental health practice

The gapClients take online programs on a separate learning management system (LMS), so staff logged in to two systems for every change, and enrolments never reached HubSpot reporting.

What the card does
  • Connects HubSpot to the LMS and shows each client’s programs and courses on their record.
  • Enrols them in more programs from the contact or deal record.
  • Writes enrolments back to HubSpot, so program uptake can be reported on in HubSpot.
Screenshot: A learning platform connected to HubSpot
05

AI that suggests the right practitioner

Mental health practice

The gapMatching a new client to the right practitioner relied on one person’s memory of who suits whom.

What the card does
  • Shows which intake questions are answered, then suggests five practitioners, each with a score and a reason.
  • Staff make the choice. The pick is saved to the booking and recorded for review.
06

Admissions that match residents to rooms

Aged care and retirement living

The gapAdmissions ran on a shared mailbox and spreadsheets. Matching a new resident to the right room, and keeping track of their family, sat outside the CRM.

Read the full project →
What the card does
  • Shows rooms available now and rooms coming back online soon, with care class and preferred site highlighted.
  • Lets the admissions team assign, reserve or release a room from the admission record.
  • Shows a resident’s family and contacts with their roles, and for a family member, the resident they’re linked to.
Screenshot: Admissions that match residents to rooms

Screenshots are from our demo account and show demonstration data. Every card is a HubSpot app extension. We use HubSpot’s own features and native integrations first, and build where your team needs more.

The same ideas, in your industry.

Most of these cards started in healthcare. The patterns carry across: another system’s records inside HubSpot, rules checked as staff work, and work that moves on as the pieces arrive. Here’s what a card could do in other sectors.

Professional services

Matter or project status from your practice software, on the client record.

Education and training

Enrolments and progress from your learning platform, next to each contact.

Property and facilities

Availability, inspections and bookings from your property system.

Financial services

Application, policy or account status brought into HubSpot.

Trades and field services

Jobs, quotes and schedules from your job management tool.

Not-for-profit

Funding, programs and outcomes tracked against each person you support.

Tell us your industry and what your team needs from HubSpot.

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