Privacy policy

1. Who we are

Zestly Digital Pty Ltd (ABN 14 657 134 668) is a technology consultancy based in Melbourne. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

It doesn’t cover information we handle inside a client’s systems during a project. The client’s own privacy policy applies there.

2. What information we collect

We collect the details you give us, such as your name, work email, organisation and role, and what you tell us about your project and budget. If you become a client, we also keep contract, billing and project records. If you apply for a role, we keep your application.

When you visit our website, our hosting and font providers receive technical data such as your IP address and browser type. We also use cookies to see how our website is used. PostHog records which pages are visited and how visitors move through the site, and HubSpot links website visits to enquiries and contacts in our CRM. You can block or delete cookies in your browser settings.

3. How we collect it

Mostly directly from you: through our contact form, by email or phone, or in meetings. Sometimes from your organisation or a colleague who introduces you.

4. How we use it

We use your information to respond to your enquiry, deliver and bill our services, run our website and meet our legal obligations. We don’t make decisions about you using automated systems alone.

We never sell your information. We only send marketing if you’ve asked for it, and you can unsubscribe at any time.

5. When we share it

We share personal information with service providers that help us run the business (website hosting and analytics, our CRM, our contact form provider, and our email and accounting tools), contractors working on your project, professional advisers, or where the law requires it. We give them only what they need.

We keep your information in Australia where we can. Our website and systems run on Amazon Web Services in Sydney, and our CRM, HubSpot, stores our data in Australia.

Our email, contact form, website analytics and website fonts use providers that operate overseas, so some information is likely to be sent to:

• India, where our contact form provider, Web3Forms, is based.
• The European Union, where our website analytics provider, PostHog, stores data.
• The United States and other countries, where Google stores our email and files (Google Workspace) and serves our website fonts, and where Web3Forms stores contact form submissions.

6. Storage and security

We store information with reputable providers, use secure connections and limit access to people who need it. We delete enquiries that don’t lead to work after 24 months and keep client records for 5 years for tax purposes.

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC).

7. Access and correction

Email contact@zestlydigital.com to ask for a copy of your information, or to correct or delete it. It’s free, and we’ll respond within 30 days.

8. Questions and complaints

Contact us first at contact@zestlydigital.com and we’ll aim to resolve your concern within 30 days. If you’re not satisfied, you can contact the OAIC at oaic.gov.au or on 1300 363 992.

9. Changes to this policy

We may update this policy from time to time. The latest version is always on this page.