Keep the technology behind your workflows supported as your business changes.
Review the health of agreed integrations, automated workflows and AI components.
Investigate issues, maintain the system and work through agreed improvements with your team.
Set clear service coverage, support hours, response targets and capacity for changes.
Pricing depends on the systems covered, support needs and development capacity. Your proposal sets out inclusions, exclusions and how additional work is agreed.
It depends on the scope. We agree the capacity for improvements and distinguish it from maintenance and incident support.
We first review the system, documentation and access to understand what support would involve.